FAQ

Do I need a Prescription / Referral before my first session of occupational and speech therapy?

Yes, to evaluate and treat clients in Illinois State, Occupational Therapists and Speech Therapists are required to obtain a valid prescription/referral.   

A valid prescription/referral for Occupational Therapy and Speech Therapy is one made by a physician/pediatrician. 

What type of health insurance do you accept?

KidsConnect is in-network for Blue Cross Blue Shield PPO and United Healthcare. We are an out-of-network provider with all the other medical plans.

As a courtesy, before treatment begins we assist with checking your benefits. Some insurance plans require prior authorization before treatment begins which is our responsibility to ask for.

KidsConnect will bill your insurance company for services performed. Co-payments, deductible and co-insurance amounts are due at the time of service or next day. We will invoice you if your insurance plan will not cover payment. Private pay plans are also an option. KidsConnect accepts cash, Visa, and Mastercard.

Please note, that according to all insurance companies, authorization is not always a guarantee of payment so unpaid balance will be your responsibility.

How do I know what/if my insurance company will reimburse me if I’m out of network?

On the back of your insurance card, there is a customer service number you will want to call your insurance company to speak to them directly.  Tell them you are seeking occupational therapy services from an out-of-network provider. 

Some of the questions you may need to ask them are:

• Do they reimburse for out-of-network occupational therapy services?

• What are their policies regarding out-of-network reimbursement?  

• What is their reimbursement rate?  

• Do they require additional paperwork for reimbursement? 

Please note that companies and policies vary a lot in their reimbursement practices. Some companies will pick up a percentage of the bill immediately, and others may require your deductible to be met before picking up a percentage.

What is your cancellation policy?

Our clinic has a 48 hours cancellation policy. Please call our office or your therapist in case you need to cancel your appointment.

If you “no-show” your appointment, we charge you full price. This fee will be billed directly to you.

Is there a waiting list?

We currently have openings for OT and Speech!